Fusion

Fusion is rapidly growing provider of Business Process Management & global customer experience management solutions. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Related areas on their profile: Information Services and Outsourcing. As a very large company team themselves (5,000+ people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

Fusion is based in Canton, Ohio and founded in 2004. Their site is fusionbposervices.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used Fusion? Rate it.