Mack Worldwide Warranty

Mack Worldwide Warranty was established in 1938 and has grown to become one of the first authorized warranty repair services. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Consumer Electronics, Electronics, Hardware, Technical Support and Video. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Mack Worldwide Warranty is based in Springfield, New Jersey. Their site is mackcam.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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