CRMXchange

CRMXchange develops industry insights into the business intelligence and professional programs required for successful operations. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Consulting, Customer Service and Telecommunications. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

CRMXchange is based in Sarasota, Florida. Their site is crmxchange.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with CRMXchange, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.