CoreCommerce

CoreCommerce is an easy-to-use, affordable, and comprehensive online selling platform used by businesses all over the world. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service and E-Commerce. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

CoreCommerce is based in Franklin, Tennessee. Their site is corecommerce.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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