Help Scout

Help Scout develops help desk software for business. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service and Technical Support. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

Help Scout is based in Boston, Massachusetts. You can read more at helpscout.net.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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