Kustomer

Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service. The job it does: building software for you when nothing off the shelf fits.

Who is it for? Mostly companies with a specific process to automate. Alongside the main category they mention CRM and Customer Service. As a mid-sized company team themselves (201 to 500 people), they tend to serve customers of a similar scale best.

Kustomer is based in Short Hills, New Jersey and founded in 2015. More on kustomer.com.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. Get the renewal terms in writing before the first invoice.

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