SmartDocs

SmartDocs is a global innovator in artificial intelligence (AI)-based enterprise chatbots, BPM, ECM software. Put simply, it is about answering common questions automatically and routing the rest to people.

The natural audience is support teams with high volume. Related areas on their profile: Artificial Intelligence (AI), Chatbot, Enterprise Resource Planning (ERP) and Machine Learning. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

SmartDocs is based in Palo Alto, California and founded in 2009. You can read more at smartdocs.ai.

Before you commit, look at training sources, accuracy on your own docs, and escalation paths. A short pilot with your real data tells you more than any demo.

Every review on Revaw shows how it was verified, so if you know SmartDocs well, your review carries weight here.