Looya

Looya helps businesses improve their client retention and bottom line, by making loyalty accessible and relevant to every business industry. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Looya is based in El Segundo, California and founded in 2015. Their site is looya.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Looya, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.