Stepping Forward Technology

Stepping Forward Technology provides IT support, helpdesk support and project management services for small to medium-sized businesses. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list IT Management and Project Management, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Stepping Forward Technology is based in Colorado Springs, Colorado. Their site is steppingforward.tech.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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