LibraryH3lp

LibraryH3lp is an online customer service software platform that allows after-hours chat and instant messaging. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Related areas on their profile: Collaboration and Messaging. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

LibraryH3lp is based in Linville, North Carolina. You can read more at libraryh3lp.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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