Concept Systems

Concept Systems is a social research and evaluation company that produces group wisdom for organizations, agencies, and communities. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Alongside the main category they mention Consulting. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Concept Systems is based in Ithaca, New York. More on conceptsystems.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

If you have worked with Concept Systems, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.