Terminal Labs

Terminal Labs is a full-service technology firm that produces, maintains, and expands software that is key to its clients' businesses. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Information Services, Web Development and Web Hosting, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Terminal Labs is based in Austin, Texas. Their site is terminallabs.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with Terminal Labs, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.