SQM Group

SQM Group is a software company helping organizations improve customer experience through FCR and Csat software. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Call Center and Customer Service. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

SQM Group is based in Coeur D'alene, Idaho. More on sqmgroup.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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