Claritas

Claritas provides an all-in-one audience segmentation solution suite that enables marketers to pinpointing their ideal market. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Customer Service and Market Research, so expect those to show up in the feature set. As a mid-sized product team themselves (201 to 500 people), they tend to serve customers of a similar scale best.

Claritas is based in San Diego, California and founded in 1971. More on claritas.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

The facts above come from public company records. The score will come from people like you. Used Claritas? Rate it.