hilti

HILTI makes construction work simpler, faster, and safer. We design, manufacture, and sell tools and fastening solutions worldwide. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Building Material, Civil Engineering, Computer Vision, Customer Service and Direct Sales. As a very large product team themselves (5,000+ people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

hilti is based in Schaan, Schaan and founded in 1941. Their site is hilti.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

The facts above come from public company records. The score will come from people like you. Used hilti? Rate it.