ChannelReply

ChannelReply lets you manage eBay and Amazon customer service messages from within Zendesk or Desk. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list E-Commerce, Messaging, Retail and Robotics, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

ChannelReply is based in Great Neck, New York. You can read more at channelreply.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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