ChurnRX

ChurnRX is a consulting firm that offers retention analytics and on-demand courses to help businesses improve customer churn. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Analytics, Consulting and Training, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

ChurnRX is based in Alpine, Utah. You can read more at churnrx.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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