SmartAction
Help Desk by SmartAction
Overview
SmartAction works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. Their profile does not say much more than that yet, so treat the rest of this page as a starting point.
Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI), Call Center, Customer Service, Messaging and Speech Recognition.
SmartAction is based in El Segundo, California. You can read more at smartaction.ai.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
Every review on Revaw shows how it was verified, so if you know SmartAction well, your review carries weight here.
Key features
Call Center
Customer Service
Messaging
Company
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