Agent Technologies

Agent Technologies provides operation improvement through software and consulting. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Consulting, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Agent Technologies is based in West Chester, Ohio and founded in 1995. You can read more at agenttech.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Agent Technologies, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.