Fountain Dew
Fountain Dew is an information technology-based company
Overview
Fountain Dew is an information technology-based company. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.
Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.
Fountain Dew is based in Orlando, Florida and founded in 2008. Their site is fountaindew.com.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.
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