RapkoTech

RapkoTech is an IT solution provider that offers consulting, IT infrastructure, and software services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Consulting and IT Infrastructure, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

RapkoTech is based in Richmond, Virginia. More on rapkotech.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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