TouchPoint One

TouchPoint One is a software firm that provides employee engagement and performance management solutions for contact centers. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Contact Management, Management Consulting and Professional Services, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

TouchPoint One is based in Indianapolis, Indiana. You can read more at touchpointone.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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