Redmond Labs

Redmond Labs is a software development company that provides consulting and product incubation services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Consulting and Professional Services, so expect those to show up in the feature set. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Redmond Labs is based in Sammamish, Washington. Their site is redmondlabs.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

If you have worked with Redmond Labs, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.