Inbound Call Experts

Inbound Call Experts is an IT company that deals with software, inbound call experts and online customer acquisition. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service and E-Commerce. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Inbound Call Experts is based in Boca Raton, Florida. More on inboundcallexperts.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Inbound Call Experts, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.