LaSalle Solutions

LaSalle Solutions helps customers better manage life-cycle technology. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Asset Management, Customer Service, Electronics, Financial Services and Telecommunications, so expect those to show up in the feature set. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

LaSalle Solutions is based in Rosamond, Illinois and founded in 1980. You can read more at lasallesolutions.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

Nobody has reviewed LaSalle Solutions on Revaw yet. If you use it, your rating goes first, and it takes about twenty seconds.