OvationCXM

OvationCXM provides a customer experience management platform that connects technology, partner ecosystems, and customer interactions. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Customer Service and Technical Support. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

OvationCXM is based in Belvedere Tiburon, California. More on ovationcxm.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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