Custom Systems

Custom Systems is an IT solution firm that offers consulting, IT infrastructure, and managed services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Consulting and IT Infrastructure, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Custom Systems is based in Newark, New Jersey and founded in 1973. More on customsystems.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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