Dialtel

DialTel provides hosted IVR services such as Voice Broadcasting, Virtual PBX, and Virtual Call Center. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: Telecommunications. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Dialtel is based in Plymouth, Massachusetts and around since 2007. Their site is dialtel.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

The facts above come from public company records. The score will come from people like you. Used Dialtel? Rate it.