Pedanco

Pedanco is an application and consulting firm specializing in cloud-based guest engagement and recovery platform services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list Cloud Data Services and Customer Service, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Pedanco is based in San Diego, California and around since 2012. Their site is pedanco.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Pedanco, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.