MicroTechies.Com
nationwide platform for Computer Repairs
Overview
MicroTechies.Com is a help desk product. Nationwide platform for Computer Repairs. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.
The natural audience is support teams from two people to hundreds. Related areas on their profile: Customer Service. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.
MicroTechies.Com is based in Duluth, Georgia and founded in 2009. More on microtechies.com.
Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.
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