Simplr
Simplr combines AI, bots, and humans to transform CX and bid farewell to outdated BPOs for good
Overview
Simplr combines AI, bots, and humans to transform CX and bid farewell to outdated BPOs for good. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.
Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.
Simplr is based in Nashville, Tennessee and around since 2017. Their site is simplr.ai.
Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.
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