National Technology Associates
National Technology Associates designs and installs solutions for casinos, gaming spaces, and race and sports...
Overview
National Technology Associates designs and installs solutions for casinos, gaming spaces, and race and sports books. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.
It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service and Gaming. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.
National Technology Associates is based in Las Vegas, New Mexico. More on ntechassoc.com.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.
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Key features
Gaming
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