magicJack

magicJack uses VoIP that allows its users to make local and long-distance calls to the U.S. and Canada. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Related areas on their profile: Hardware and VoIP. As a mid-sized company team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

magicJack is based in West Palm Beach, Florida. More on magicjack.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with magicJack, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.