Helponclick

HelpOnClick.com provides chat widget that encourages the visitor to start a chat to ask questions about your product or service. In practice that means building software for you when nothing off the shelf fits.

The natural audience is companies with a specific process to automate. Related areas on their profile: Customer Service and Small and Medium Businesses. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Helponclick is based in San Jose, California and founded in 2004. Their site is helponclick.com.

Our checklist for this category: portfolio relevance, who owns the code, and how they handle changes. Get the renewal terms in writing before the first invoice.

If you have worked with Helponclick, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.