Mazamo

Mazamo provides computer software. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Communications Infrastructure, Consulting and Customer Service. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Mazamo is based in Morgan Hill, California. You can read more at mazamocorp.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Mazamo, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.