Hoory AI

Here is Hoory AI in plain terms. All-in-one Platform for Customer Support Automation. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. They also list Artificial Intelligence (AI), Customer Service and Technical Support, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Hoory AI is based in Glendale, California and around since 2019. Their site is hoory.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

The facts above come from public company records. The score will come from people like you. Used Hoory AI? Rate it.