DISA Global Solutions

DISA Global Solutions is a leading provider of background screening, drug and alcohol testing, and compliance solutions!. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service, Health Care, Medical, Transportation and Usability Testing. As a large product team themselves (1,001 to 5,000 people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

DISA Global Solutions is based in Houston, Texas and founded in 1986. Their site is disa.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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