North Star Connect

North Star Connect is a software firm & an asset for airlines providing customers with industry technology to enhance the travel experience. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Alongside the main category they mention Air Transportation and Industrial. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

North Star Connect is based in Reno, Nevada. Their site is northstarconnect.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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