The Support Group

The Support Group offers custom app development, consulting, mentoring and training services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Related areas on their profile: Consulting. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

The Support Group is based in Framingham, Massachusetts. More on supportgroup.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with The Support Group, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.