Customer Matrix

Customer Matrix is a custom software development company. Cognitive Computing Platform for Customer Service, CRM and KYC Data Enrichment. The job it does: building software for you when nothing off the shelf fits.

The natural audience is companies with a specific process to automate. Related areas on their profile: Artificial Intelligence (AI), Big Data, Machine Learning and Predictive Analytics. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Customer Matrix is based in New York, New York and founded in 2013. Their site is customermatrix.com.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. Get the renewal terms in writing before the first invoice.

If you have worked with Customer Matrix, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.