Upscale Developers Inc.

Upscale Developers Inc. provides hosted PBX, VoIP phone systems, and unified communication apps for businesses. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Business Process Automation (BPA), Cloud Computing, Customer Service, Telecommunications and Unified Communications, so expect those to show up in the feature set.

Upscale Developers Inc. is based in Monroe, Indiana. Their site is upscalevoip.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Upscale Developers Inc., tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.