Betacraft Solutions

Betacraft Solutions works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. They have not published a longer description, so we lean on what their category usually involves.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Application Performance Management, Cloud Computing, Content Delivery Network, Customer Service and Developer APIs.

Betacraft Solutions is based in Ashland, Mississippi. Their site is betacraftsolutions.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

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