Prophyles

Prophyles is reinventing Contact Management with Contacts-as-a-Service (CaaS). Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Artificial Intelligence (AI), Information Services and Mobile. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Prophyles is based in San Jose, California. You can read more at prophyles.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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