Vivocha

Vivocha is a multi-channel online customer interactions platform designed to help businesses engage their customers online. In practice that means keeping every contact, deal and follow-up in one place so nothing slips.

The natural audience is sales teams and founders who are tired of spreadsheets. Alongside the main category they mention CRM, Customer Service and E-Commerce. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Vivocha is based in San Francisco, California. Their site is vivocha.com.

Things worth asking about: pipeline stages, email sync, mobile app, and what reporting costs extra. Get the renewal terms in writing before the first invoice.

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