Chargeback Hero

Chargeback Hero develops automated software designed specifically to handle the tasks of chargeback management in its entirety. Put simply, it is about building software for you when nothing off the shelf fits.

The natural audience is companies with a specific process to automate. They also list Financial Services, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Chargeback Hero is based in Gresham, Oregon. Their site is chargebackhero.com.

Our checklist for this category: portfolio relevance, who owns the code, and how they handle changes. Ask for a trial on your own data, not a canned demo.

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