HookFeed

Customer Success Software built for Humans. That is the short version of HookFeed. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Analytics, Business Intelligence, Customer Service, Payments and Subscription Service. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

HookFeed is based in San Diego, California and founded in 2012. Their site is hookfeed.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with HookFeed, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.