LivedCX®

LivedCX® is an AI-powered platform that helps large enterprises simplify contact center operations and improve customer experience. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service and Data Mining. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

LivedCX® is based in Santa Clara, California. Their site is livedcx.ai.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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