ITIC

ITIC is a research and consulting firm in suburban Boston. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Consulting and IT Infrastructure, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

ITIC is based in Concord, Massachusetts and founded in 2002. More on itic-corp.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with ITIC, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.