Feedback Lite

Customer feedback and survey tool for website owners. That is the short version of Feedback Lite. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Business Intelligence, Customer Service and Market Research. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Feedback Lite is based in Brisbane, California and founded in 2014. You can read more at feedbacklite.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Feedback Lite, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.