Arctern

Arctern specializes in business solutions and offers software development, website services, IT administration and technical support. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Technical Support and Web Design. As a mid-sized company team themselves (201 to 500 people), they tend to serve customers of a similar scale best.

Arctern is based in Uniondale, New York and founded in 2004. You can read more at arctern.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with Arctern, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.